It's really a wonderful steel drum with a very nice sound!
Unfortunately it was sent to me in the wrong key the first time. The service was impeccable and I received the steel drum in C major as ordered.
I then wanted to remove the protective film from the numbers (this was perfectly possible with another steel drum from Hluru!). Unfortunately it was very difficult and the adhesive residue is still on and around the numbers and cannot be removed because the paint is too sensitive.
This devalues the steel drum visually and disappoints me.
I don't have the nerve to complain again!
Hello, thank you very much for your kind evaluation.
We did send you the one in D major by mistake, and after our communication, we resent the one in C major to you. You also promised to help us forward it to other customers who need D major. We are very grateful for your help.
Although we lost a lot of money due to our own mistakes in this order, we will continue to give our customers the best service.
Regarding your question about wanted to remove the protective film from the numbers, we are really confused why you need to tear off these labels? This is really difficult, we recommend that you apply rubbing alcohol and try again.
Best regards
HLURU.SHOP
I’ve got my first kalimba here and so far everything has been very good. The notes are good, material’s solid, and the shipping is very fast. I recommend it :)
Hi, dear friend
Very glad to see that you like our hluru 17 keys kalimba and give us such a high evaluation. Your comments are very important to us and our customers.
Welcome to visit us again, we will continue to provide you with high-quality products.
Best regards
HLURU
The kalimba bag is good, i ordered it as a bundle together with my 17 key Kalimba in scalloped shape and it fits. I just don't know why i received a bag without transparent part (as seen in pics from product page) and without the shoulder strap. Otherelse i would've gave more stars.
Hi, dear friend
Thank you for your honest evaluation.
We checked our shipping records, and indeed we sent the wrong style, sorry. However, the box you received is the most suitable for the kalimba you ordered. Our distributors may have chosen this box habitually. Sorry again.
If you need a replacement style, we will resend it to you.
Best regards
HLURU
I am enjoying my 17 key walnut kalimba. I have listened to many other kalimbas and I think the sound is superior to others I’ve heard. It was perfectly in tune. The accessories are nice. My only disappointment is that the instruction booklet and stickers were not included. I bought 2 kalimbas, one as a gift and one for myself. Fortunately the one I gave as a gift had the pamphlet, stickers and instruction on how to tune. I contacted the company and am still waiting to receive the missing items. I would be hesitant to order another one as a gift for that reason. I hope it comes soon.
The company has been good with communicating and otherwise, I am happy with my purchase. What a fun little instrument!
Hello, thank you for your kind evaluation.
True accessories indeed our mistake, sorry again. We have reposted and sent you the tracking information a few days ago, and you will receive it soon.
Lovely tone and reasonable price on this wonderful little drum. Beautiful and solid. Perfect for meditation and sound healing. Efficient shipping, well packed.
Thank you!
It's great to see that you like our steel tongue drums, many customers like you as much as you do about this great value drum.
Thank you very much for your good review, your review is very important to us and our customers. You are our valued customer, welcome to visit hluru.shop official website again.
