I received a D kurd handpan instead of the C# Annaziska handpan I bought ! I am very angry, because I already own a D kurd, that why I bought the C# !
We are very sorry; after checking, we found that we did indeed send the wrong item. This was an oversight on our part, and we apologize again.
We will immediately make a correct one and send it to you (C# Annaziska 12 Note Design C#3,G#3,A3,B3,C#4,D#4,E4,F#4,G#4,A4,B4,C#5).
Service après vente ultra efficace, vraiment un magasin de toute confiance. Un grand Merci hluru!
Thank you for sharing. Your feedback is very valuable to us and our customers. You are a valued and long-term customer, and it is our duty to provide free repairs. It is an honor to serve you again.
The materials are beautifully finished and the sound is high fidelity. The service and attention were excellent; I'm very grateful to the entire Hluru team—they're the best!
Thank you for your recognition. We are delighted to see that you enjoyed our steel tongue drum, and we appreciate your honest feedback, as it is very important to us and our customers. We welcome you to visit us again, and we will continue to provide excellent service. Thank you.
Everyone who tries it is impressed with the quality. Its light and airy and soft to play. Im very happy. Wish id gotten one with more notes now!
Thank you for sharing and for your five-star review; it's very important to us and our customers. Yes, if you want a wider range of notes, you can choose from more notes; we have many options in our store (if you like the Mountain Rain series, we recommend you continue with that series. :)
Thanks
We are very pleased to see that you like our titanium steel tongue drum. It is a best-selling product in our store. Welcome to visit us again.
The drum itself has no problems. But I think I'd like you to offer a different drum instead of this one, a little bit bigger, with more musical possibilities. This small drum itself has limited use, with only three extra tones compared to the big drum itself. Today I would buy a small drum D for a large drum C Major, when ordering I did not know.
Conclusion-both drums are great, but for beginners more information would be useful.
Hello, thank you for sharing. Regarding your question about the small steel tongue drum, yes, this 6-inch octave steel tongue drum complements the 14-inch high-pitched version. Both can be played together, but we still recommend choosing one in a different key for a more harmonious combination.
This is my third handpan. I have one made of nitrided carbon steel – you have to strike it. The second, more expensive, is made of stainless steel – the sustain is okay, you can strike it gently, but the sound is pure, without soul or overtones. The Hluru one, made of 1.2 mm nitrided steel, has the best sound for me. It's sensitive to the strike. You don't have to strike it. I dreamed of something like that when I heard the sounds of the most expensive handpans. I recommend it.
Thank you so much for sharing; it's very important to us and our customers. Our handpans are handmade, and we're delighted to see you like them. We welcome you to visit us again!
Large, 14 inch drum-the lowest three tongues have a metallic, booming, ungainly sound, the highest tongue almost does not sound. The other tongues sound beautiful. Tuning some tabs is not within the declared range of + - 5 cents. But the deviations are not very large.
On a small, 6 inch drum, one tongue almost does not sound, the others sound beautiful.
Conclusion: the drums are really beautiful, the sound probably corresponds to the price- beautiful, but not perfect. I am happy with the purchase, but my next drum will be in a different price category.
I get a lot of pleasure from playing, thanks for that.
And of course - thank you for the discount-it made me happy.
Thank you for sharing. Regarding the issue you mentioned, please record a video for us to refer to, and we will provide you with the best solution. Generally, the inability to produce sound is due to incorrect playing technique. If needed, we will send you a tutorial video on how to play. Thank you.
Overall, the Hang is very good, from the appearance to the sound, the only thing I didn't really like was the sound from the Ding, it's quite muffled. Also i didn't get cleaning cloth.
Hello,
We're glad you like our handpans. Regarding the issue of the ding being quite muffled, could you please record a video for us? We will investigate and provide you with a solution. Thank you for your honest feedback. As for the cleaning cloth, it may have been missing from the shipment; we will resend it after verification. Sorry again.
Best regards
HLURU
Nice drum, and as described. Customer service was exceptional in helping me choose which drum key to order.
Hi, there
We are so glad to see that you enjoyed our steel tongue drum and praised our service; this is our greatest encouragement. We look forward to seeing you again! :)
Best regards
HLURU
Judt ok
Thanks
Product not received
Hi, there
We see your package has been delivered, and we hope you like our steel tongue drum.
https://www.hluru.shop/apps/17TRACK?nums=TSLSZ1708548835YQ
https://www.fedex.com/fedextrack/?trknbr=887500881780&trkqual=12029~887500881780~FDEG
We sincerely apologize for any misunderstanding caused. However, to cover your high customs fees, we had to use this duty-free shipping method. We ask for your understanding.
If possible, could you please help us correct the review? This is very important to us. Thank you for your help.
Best regards
HLURU
HLURU 14 Inch 9 Note Copper Steel Tongue Drum D Minor (Can be Customizable: C# Amara, D Sabye, C# Shang Mode, C Jue Mode)
Hi, there We are so glad to see that you enjoyed our steel tongue drum and praised our service; this is our greatest encouragement. We look forward to seeing you again! :) Best regards HLURU
Great drum 🥁 in tune sounds great 😊🥰
Thank you for sharing your feedback. Your review is very important to us and our customers. We are glad to hear that you like our steel tongue drum and that it arrived in perfect condition. We look forward to your next visit.
I started my Kalimba journey with a 15 key Kalimba. I quickly realised I needed something more and I spent days researching which one sound the best. I wanted something more mystical and magical and playful and or sharp. And this Kalimba is everything I ever wanted. Beautiful sound, great feeling in your hand and I just love it. Its perfect and definitely can compete with other great brands that offer such Kalimba.
As you said, your affirmation is our greatest encouragement. We welcome you to visit us again. :)
Actually, I don't usually leave reviews, but this kalimba blew me away! The sound is enchanting, the piece was constructed flawlessly. It's too beautiful for words.
As you said, your affirmation is our greatest encouragement. We welcome you to visit us again. :)
Shop accidentally sent the wrong stickers however after a brief chat I am getting the correct stickers for my Kalimba now. Great and simple and human customer service. 💙
You mean the colored Kalimba Scale Stickers? We sent the wrong color, right? We've already discussed it in online chat. You're a long-time customer, and we're very sorry for the inconvenience. Please contact us again to let us know how you'd like to resolve this. Thank you.
The Hluru EQ Ethereal Wood Base drum with pickup (C major) arrived as scheduled. The box was sturdy, torn on one side, contents in perfect order. This is my first Hluru drum. (I have six other drums.) For the size, the Hluru is not heavy. I like that I can easily move it from room to room. It has a good range of notes, all the tongues in tune. This drum has rich resonance with woody overtones. It’s a mellow drum – with a calming sound. Nothing ear-piercing here. If you want something that sounds like a bell, this is not the drum for you. The crochet covered mallets are well balanced but the sticks I find short, uncomfortable. Number and note stickers were included and a round gray bag with backpack straps. The surprise was a 340-page hard-cover music book. This drum is a work of art. Well done Hluru!
We are very happy to hear that you like our EQ steel tongue drum. This is a very cost-effective product and one of the most popular models on our website. It is our honor to receive your positive feedback. Thank you for your kind review and honest comments; this is a great encouragement for us. We welcome you to visit us again.
Regarding the drumstick length issue you mentioned, we will discuss it with our tuner. Thank you for bringing this to our attention.
A Hand Pan is a great New Year's gift for the whole family! It's a magical instrument! As soon as you start playing it, everything stops and hold on,, I thanks to the HluruShop for the wonderful opportunity to make my loved ones happier and experience new, enjoyable experiences with them!Thank you !!!
We are very happy to see that you like our mandala flower handpan drum. This is a very cost-effective product and one of the most popular models on our website. It is our honor to receive your approval. Thank you also for leaving us such a positive review; it is a great encouragement to us. We welcome you to visit us again.
I received it as promised. But I had to pay the customs fee additionally, during delivery.
Thank you for sharing your honest shopping experience.
Yes, all packages shipped to India will be subject to additional customs duties. This is determined by your country's policies, and we have no control over it, so please understand. However, we offer duty-free and free shipping to countries such as those in the EU and the United States. The harp and acrylic kalimba you ordered are indeed of excellent quality, and we are glad to see that you like them. We welcome you to visit us again.
I’ve heard other Panda drums from other companies through friends. I knew I couldn’t afford the $800 models so I was looking for one I could afford and would sound close to an expensive model. This filled the bill. Very pleased with the tone and resonance. I’m very sensitive to out of tune tonal percussion which was my greatest fear on getting a more economical Panda Drum. To my surprise this one is perfectly in tune. About the company, they were great. They sent several emails every step of the way. Up front they said it would take weeks to get here from China but it ended up being less time than indicated. This is the kind of company that is rare these days, they really care about their customer and their opinions of their service and products. I had a great experience here.
Thomas H
Thank you for sharing your shopping experience; it means a great deal to us.
We will continue to uphold our commitment to serving our customers wholeheartedly, providing all our customers with the best products at the most competitive prices and the highest quality service.
We welcome you to visit us again.
This steel tongue drum feels well crafted and it looks gorgeous. The sound it plays is beautiful. Very wonderful!
Thank you for your sharing and positive feedback; this is very important to us. Thank you again.
The buy-one-get-one-free package you ordered is our biggest promotional offer this time. The two drums included are both of excellent quality (HLURU 14 Inch 15 Notes Titanium Steel Tongue Drum D Major, HLURU Mini 8 Notes 6 Inch Tongue Drum D5 Tone Best Steel Drum For Beginners), and they can be played together perfectly. We hope you enjoy playing them.
This drum is wonderful! Nice, shiny green color, and soothing sound. Almost all notes sound perfect. 1 or 2 notes are slightly buzzy sounding if I don’t hit the mallet in the exact right spot. But overall, the tone is beautiful. The included song book is not useable for me; I think it might contain songs that are popular in China, because I don’t know any of them. Even the Happy Birthday song is different than the one I know. Perhaps they could make a different song book for customers in the USA with songs that we would know. Instead, I went online and ordered some song books with songs that I am familiar with. Also, the box arrived in poor condition from shipping. The drum was safe and in-tact inside the padded bag without damage, but when the drum has to travel a long way, a better box would probably prevent any potential issues. Other than those few small issues, it’s a great drum with long-ringing tones - so slower songs sound best.
Thank you for sharing your feedback. Your review is very important to us and our customers. We are glad to hear that you like our steel tongue drum and that it arrived in perfect condition. We will carefully consider your suggestions for improvement, and thank you for bringing them to our attention. We look forward to your next visit.
LURU Tree of Life Double Layer Walnut 34 Key Kalimba Thumb Piano, B Tone & C Tone Kalimba Instrument
Purchased as a gift for someone who likes interesting instruments. They love it.
Thank you so much for sharing. Yes, this kalimba is one of our most popular styles. We welcome you to visit us again.
Love my emerald green mini 8 notes 6 inch tongue drum D5 Tone. It has excellent sound. Different mallets give it a different sound, so if you don't like the sound, try a different mallet. The mini came free when I ordered the 15-note emerald green tongue drum. I love the sound of both. Definitely recommend. Thank you! I love my tongue drums!
We are very happy to see that you like our steel tongue drum, and thank you for leaving us a five-star review. This is very important to us. Additionally, the 14-inch 15-note steel tongue drum you purchased pairs very well with this 6-inch 8-note steel tongue drum for an even better playing experience. You might want to try playing them together. Thank you.