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HLURU

Hluru 14/16/18 In 9/10/11 X 2 Notes Flower Titanium Alloy Steel UU Tongue Drums in 432 440 Hz - Celtic Scale, Aeolian Scale, Arab Mode, Chinese Mode, Japanese Mode

Regular price
$418.99 USD
Regular price
$538.00 USD
Sale price
$418.99 USD
Shipping calculated at checkout.
Size
Color
Tone

Hluru 14/16/18 In 9/10/11 X 2 Notes Flower Titanium Alloy Steel UU Tongue Drums in 432 440 Hz

  • Available in 432 Hz and 440 Hz. (432 Hz vs 440 Hz (Differences, Tuning, Which Sounds Better?))
  • Friendly Reminder: 
    • Before shipping, we will send you a tuning video about your ordered drums for your confirmation, please rest assured to buy.
    • The color of the UU drum may be slightly different due to shooting lighting issues. Please understand.
  • Double U-Shaped Tongues
    • The double-voice spans an octave, creating a resonance that makes the tongue sound fuller and more ethereal.
  • Coating/Carving
    • Titanium Alloy Steel material, vacuum plating, laser engraving, delicate and not easy to fade.
  • Silicone Edge
    • The design of the silicone edge makes the appearance more beautiful and enhances the sound.
  • Log base
    • The back uses a log base to seal the cavity better, and can also be used as a rhythm percussion beat.

Features

  • New Type Tongue Drum
    • The UU drum is a new type of tongue drum with unique double-tone tongue design, it can resonates across octaves to make sounds with fuller tone color.
    • As very newly-developed musical instruments, uu drums do not require complicated musical theory or any rudiments of music. They can be played by drumstick or by bare hands, beating, patting, or finger patting, with no fixed musical background. You can play tongue drums by much improvising, and could make different performance each time, even on the very same song.
    • UU drums are made with craftsmanship of philosophy, religion, culture, art, and are special blend of contemporary science and technology, vibration theory and novelty designs. Their music is delicate, elegant, with the flavor of Chinese traditional musical instruments, such as chimes, guqin, guzheng, and modern drums with strong penetrating power.

  • Design & Craft
    • The uu drum is hand-made by craftsmen, and the uu drum is made of titanium alloy steel, The drum body is full and round.
    • Alloy steel drum body adopts vacuum coating and engraving pattern technology, which makes the UU drum have a dazzling and fashionable appearance.
    • It combines modern innovative design, craftsmanship, sound theory, simple shape and easy to carry.
    • Ideal Shape And Materials - The shape, depth, and dimensions of the half-shells and the placement are highly precise and are the result of long-term mathematical calculations and experimentation. The drum is made from special high-quality stainless steel to prevent corrosion.

  • Superior Quality
    • Perfect premium percussion musical instruments. Unrivaled handmade design with incredible attention to details.
    • A steel tongue drum with clear, warm, balanced, wooden overtones and a unique "dry" sound without the kind of distortion and metallic tones produced by other cheap steel drums. Can be played easily with fingers or mallets.
    • Silicon edge lock not only makes the appearance of UU drum more beautiful, but but also plays an indispensable role in enhancing the tone color.
  • Professionally Tuned
    • A large selection of FREE universal quality scales is available for every taste. Easy for beginners and interesting for the advanced players.
    • Carefully tuned by professional tuners with over 25 years' experience using unique high-end equipment.
  • Wide Application
    • Perfect For Yoga, Meditation, Healing And Chakra Clearing - The tones generated by this drum provide healing from stress, depression and most forms of sadness. Its unique sound creates the perfect state for yoga, meditation, creative thinking, and intuitive messages.
  • With Storage Bag
    • Comes with a drum bag, you can bring the drum with you wherever you go, and play the drum anywhere anytime.

14/16/18 In 9/10/11 X 2 Notes Design

Available in 432 Hz and 440 Hz

    • Chinese Mode
      • (14 In 9x2 Notes): G3/C4/D4/E4/G4/A4/C5/D5/E5
      • (16 In 10x2 Notes): C3/G3/A3/C4/D4/E4/G4/A4/C5/D5
      • (18 In 11x2 Notes): C3/D3/E3/G3/A3/C4/D4/E4/G4/A4/C5
    • Japanese Mode
      • (14 In 9x2 Notes): F3/A#4/C4/C#4/F4/F#4/A#4/C5/C#5
      • (16 In 10x2 Notes): C#3/F3/F#3/A#3/C4/C#4/F4/F#4/A#4/C5
      • (18 In 11x2 Notes): A#2/C3/C#3/F3/F#3/A#3/C4/C#4/F4/F#4/A#4
    • Arab Mode
      • (14 In 9x2 Notes): A3/C#4/D4/E4/F4/G#4/A4/C#5/D5
      • (16 In 10x2 Notes): D3/A3/A#3/C#4/D4/E4/F4/G#4/A4/C#5
      • (18 In 11x2 Notes): D3/E3/F3/A3/A#3/C#4/D4/E4/F4/G#4/A4
    • Celtic
      • (14 In 9x2 Notes): E3/B3/C#4/D4/E4/F#4/A4/B4/C#5
      • (16 In 10x2 Notes): D3/F#3/A3/B3/C#4/D4/E4/F#4/A4/B4
      • (18 In 11x2 Notes): B2/D3/E3/F#3/A3/B3/C#4/D4/E4/F#4/A4
    • Aeolian
      • (14 In 9x2 Notes): G3/C4/D4/E4/F4/G4/A4/B4/C5
      • (16 In 10x2 Notes): E3/A3/B3/C4/D4/E4/F4/G4/A4/B4
      • (18 In 11x2 Notes): E3/F3/G3/A3/B3/C4/D4/E4/F4/G4/A4

    Specifications

    • Model: Disc
    • Material: Titanium Steel (How to distinguish the authenticity of HLURU Tongue Drums?)
    • Application: Professional Performance
    • Tone: 9/10/11 X 2 (Chinese Mode, Japanese Mode, Arab Mode, Celtic, Aeolian)
    • Intonation: <±5 Cents
    • Size: 14/16/18 Inches
    • Item Size:
      • 14 Inches - 36*10cm / 14.1*3.9in
      • 16 Inches - 40*12cm / 15.75*4.72in
      • 18 Inches - 45*15cm / 12.71*5.91in
    • Item Weight:
      • 14 Inches - 2.3kg/5.07lbs/81.1oz
      • 16 Inches - 3kg/6.61lbs/105.8oz
      • 18 Inches - 3.85kg/8.49lbs/135.8oz
    • Package Size:
      • 14 Inches - 42*42*19cm / 16.5*16.5*7.5in
      • 16 Inches - 47*47*21cm / 18.5*18.5*8.3in
      • 18 Inches - 52*52*23cm / 20.5*20.5*9.1in
    • Package Weight:
      • 14 Inches - 4.12kg/9.08lbs/145.33oz
      • 16 Inches - 5.02kg/11.07lbs/177.08oz
      • 18 Inches - 6.05kg/13.337lbs/213.4oz

    Package List

    • 1 * Percussion Drum
    • 1 * Drum Bag
    • 2 * Mallets

    About Payment

    To make sure the safety of your purchase from hluru.shop, we now only support one payment method: PayPal, Credit/Debit Card & Local Payment

    1. Credit/Debit Card & Local Payment

    Types of supported cards: VISA, MasterCard, Discover, Diners Club, Amex

    2.Paypal

    PayPal provides an easy and quick way to send and request money online. You can transfer money (abroad) to family, friends, online shops, and auction sites.

    You can click PayPal button after viewing your items on your shopping cart page. Then you will leave hluru.shop and enter PayPal's website. You can sign in to your Paypal account, or you can create a new one if you haven't got one. According to the on-screen instructions, you can use the Paypal as you want. Usually, PayPal e-check will take 3-5 business days to be confirmed by Paypal.

    The reasons why we suggest you use Paypal:

    Payment is traceable. Using your PayPal account you can trace the status of your payment.

    When you make the payment for your order, you need not use your credit card online (you can transfer directly from your bank account). When you use your credit card through Paypal, hluru.shop will not take your credit card number, which will minimize the risk of unauthorized use. 

    No Paypal Account

    If you only have the credit card,you can also pay throgh paypal.please check the following details:

    Step 1:
    Choose paypal as payment and enter it- choose the billing address-complete order (as the below photo shows)

     

    Step 2:
    Choose "Pay with Credit or Debit Card".(as the photo shows).

    Step 3:
    Improve personal information (as photo shows).

    It is easy. If you have any more question,please contact with our customer service.

    E-mail: support@hluru.shop

    Shipping Info

      1. How long for shipment?

      Receiving time = Processing time +Shipping time.

      • Processing time: Normally 1-3 Business Days

      The time we are talking about is a business day and may be delayed if we encounter holidays.

      • Shipping Info
        • NOTE: If your address is in a remote area, you may need to pay an additional fee for remote area delivery. Since the delivery fee in remote areas around the world is very different, we will send you the specific amount by E-mail according to the quotation of our carrier, please understand.

      Mode 1-1:

      For 6In/5.5In/6In/13In/14In Tongue Drums, etc.

      *Suitable for North America, UK, South America, Asia, etc.

      Friendly Reminder: 

      Additional US$55.99 shipping fee is required for remote areas

      Shipping Methods Condition Freight Carriers
      Air Transport (10-20 Business Days)
      US$1–US$15.99
      US$9.99
      SF
      Free Shipping (About 40-60 Business Days)
      Weigth:
      350g+
      Free
      By Sea
      Standard Shipping (Duty Free, About 30 Business Days)
      Weigth:
      3000g-4999g
      $9.9
      By Sea, Post office, SF, EMS, China Post and etc.
      Standard Shipping (Duty Free, About 30 Business Days)
      Weigth:
      5000g+
      Free
      By Sea, Post office, SF, EMS, China Post and etc.
      Air Transport (Duty Free, 10-20 Business Days)
      Weigth:
      350g-1999g
      $13.9
      SF
      Air Transport (Duty Free, 7-10 Business Days)
      Weigth: 
      2000g-2999g
      $35.9
      Fedex, UPS, DHL, SF and etc.
      Air Transport (Duty Free, 10-15 Business Days)
      Weigth: 
      2000g-2999g
      $15.9
      Post office, USPS, Fedex, UPS, DHL, SF, EMS, China Post and etc.
      Air Transport (Duty Free, 7-10 Business Days)
      Weigth: 
      3000g-3999g
      $55.9
      Fedex, UPS, DHL, SF and etc.
      Air Transport (Duty Free, 10-15 Business Days)
      Weigth:
      3000g-3999g
      $45.9
      Post office, USPS, Fedex, UPS, DHL, SF, EMS, China Post and etc.
      Air Transport (Duty Free, 7-10 Business Days)
      Weigth:
      4000g-4999g
      $65.9
      Fedex, UPS, DHL, SF and etc.
      Air Transport (Duty Free, 10-15 Business Days)
      Weigth:
      4000g-4999g
      $55.9
      Post office, USPS, Fedex, UPS, SF, EMS, China Post and etc.
      Air Transport (Duty Free, 7-10 Business Days)
      Weigth:
      5000g+
      $79.9
      Fedex, UPS, DHL, SF and etc.
      Air Transport (Duty Free,10-15 Business Days)
      Weigth: 
      5000g +
      $65.9
      Post office, USPS, Fedex, UPS, SF, EMS, China Post and etc.

      Mode 1-1-1:

      For 6In/5.5In/6In/13In/14In Tongue Drums, etc.

      *Suitable for Canada

      Friendly Reminder: 

      Additional US$55.99 shipping fee is required for remote areas

      Shipping Methods Condition Freight Carriers
      Air Transport (Duty Free, 10-15 Business Days)
      Weigth:
      1g-1999g
      Free
      Post office, USPS, Fedex, UPS, DHL, SF, EMS, China Post and etc.
      Standard Shipping (Duty Free, About 30 Business Days)
      Weigth:
      5000g+
      Free
      By Sea
      Air Transport (Duty Free, About 7-15 Business Days)
      Weigth:
      2000g-2500g
      $19.99
      Post office, USPS, Fedex, UPS, DHL, SF, EMS, China Post and etc.
      Air Transport (Duty Free, About 7-15 Business Days)
      Weigth:
      2501g-3499g
      $29.99
      Post office, USPS, Fedex, UPS, DHL, SF, EMS, China Post and etc.
      Air Transport (Duty Free, About 10-20 Business Days)
      Weigth:3500g-4999g
      $35.99
      Post office, USPS, Fedex, UPS, DHL, SF, EMS, China Post and etc.
      Air Transport (Duty Free, About 7-10 Business Days)
      Weigth:3500g-4999g
      $49.99
      Post office, USPS, Fedex, UPS, DHL, SF, EMS, China Post and etc.
      Air Transport (Duty Free, About 7-15 Business Days)
      Weigth:
      5000g+
      $69.99
      Post office, USPS, Fedex, UPS, DHL, SF, EMS, China Post and etc.

      Mode 1-2:

      For 6In/5.5In/6In/13In/14In Tongue Drums, etc.

      *Suitable for EU

      Friendly Reminder: 

      Additional USD$55.99 shipping fee is required for remote areas

      Shipping Methods Condition Freight Carriers
      Air Transport (10-20 Business Days)
      US$0.00–US$15.99
      US$9.99
      SF
      Free shipping (About 10-25 Business Days)
      Weigth:
      350g-899g
      Free
      SF
      Free Shipping (About 25-35 Business Days)
      Weigth:
      900g+
      Free
      EMS, Rail, Sea
      Air Transport ( 7-10 Business Days)
      Weigth:
      900g-1999g
      $35.9
      Fedex, UPS, DHL, SF and etc.
      Air Transport ( 10-20 Business Days)
      Weigth:
      900g-1999g
      $25.9
      SF
      Air Transport (15-25 Business Days)
      Weigth:
      900g-1999g
      $12.9
      China Post and etc.
      Air Transport ( 7-10 Business Days)
      Weigth: 
      2000g-2999g
      $29.9
      Fedex, UPS, DHL, SF and etc.
      Air Transport (15-25 Business Days)
      Weigth: 
      2000g-2999g
      $15.9
      Post office, USPS, Fedex, UPS, DHL, SF, EMS, China Post and etc.
      Air Transport ( 7-10 Business Days)
      Weigth: 
      3000g-3999g
      $43.9
      Fedex, UPS, DHL, SF and etc.
      Air Transport (15-25 Business Days)
      Weigth:
      3000g-3999g
      $22.9
      Post office, USPS, Fedex, UPS, DHL, SF, EMS, China Post and etc.
      Air Transport (7-10 Business Days)
      Weigth:
      4000g-4999g
      $59.9
      Fedex, UPS, DHL, SF and etc.
      Air Transport (15-25 Business Days)
      Weigth:
      4000g-4999g
      $29.9
      Post office, USPS, Fedex, UPS, SF, EMS, China Post and etc.
      Air Transport ( 7-10 Business Days)
      Weigth:
      5000g-5999g
      $69.9
      Fedex, UPS, DHL, SF and etc.
      Air Transport (15-25 Business Days)
      Weigth: 
      5000g-5999g
      $55.9
      Post office, USPS, Fedex, UPS, SF, EMS, China Post and etc.
      Air Transport ( 7-10 Business Days)
      Weigth: 
      6000g-8500g
      $69.9
      Fedex, UPS, DHL, SF and etc.
      Air Transport (15-25 Business Days)
      Weigth: 
      6000g-8500g
      $65.9
      Post office, USPS, Fedex, UPS, SF, EMS, China Post and etc.

      Mode 1-3:

      For 6In/5.5In/6In/13In/14In Tongue Drums, etc.

      *Suitable for Brazil

      Friendly Reminder: 

      Additional US$55.99 shipping fee is required for remote areas

      Shipping Methods Condition Freight Carriers
      Air Transport (15-25 Business Days)
      US$1–US$15.99
      US$9.99
      SF
      Air Transport (10-25 Business Days)
      Weigth:
      350g-899g
      Free
      SF
      Air Transport (Duty Free, 10-20 Business Days)
      Weigth: 
      900g-1999g
      $15.9
      Post office, USPS, Fedex, UPS, DHL, SF, EMS, China Post and etc.
      Air Transport (Duty Free, 10-25 Business Days)
      Weigth:
      2000g-2999g
      $39.9
      Post office, USPS, Fedex, UPS, DHL, SF, EMS, China Post and etc.
      Air Transport (Duty Free, 10-25 Business Days)
      Weigth:
      3000g-3999g
      $59.9
      Post office, USPS, Fedex, UPS, SF, EMS, China Post and etc.
      Air Transport (Duty Free,10-15 Business Days)
      Weigth: 
      4000g-8500g
      $75.9
      Post office, USPS, Fedex, UPS, SF, EMS, China Post and etc.

      Mode 2-1:

      For Handpan Drums

      *Suitable for All over the world (Except EU)

      Friendly Reminder: 

      Additional US$55.99 shipping fee is required for remote areas

      Shipping Methods Condition Freight Carriers
      Free shipping (Duty Free, About 10-25 Business Days)
      Weigth:
      ALL
      Free
      Post office, USPS, Fedex, UPS, DHL, SF, EMS, China Post and etc.
      Air Transport (Duty Free, 7-10 Business Days)
      Weigth:
      3000g-4999g
      $35.9
      Fedex, UPS, DHL, SF and etc
      Air Transport (Duty Free, 7-10 Business Days)
      Weigth:
      5000g+
      $55.9
      Fedex, UPS, DHL, SF and etc.

      Mode 2-2:

      For Handpan Drums

      *Suitable for EU

      Friendly Reminder: 

      Additional US$55.99 shipping fee is required for remote areas

      Shipping Methods Condition Freight Carriers
      Free shipping (About 10-25 Business Days)
      Weigth:
      ALL
      Free
      SPost office, USPS, Fedex, UPS, DHL, SF, EMS, China Post and etc.
      Air Transport (7-10 Business Days)
      Weigth:
      3000g-4999g
      $35.9
      Fedex, UPS, DHL, SF and etc.
      Air Transport (7-10 Business Days)
      Weigth:
      5000g+
      $55.9
      Fedex, UPS, DHL, SF and etc.

      Mode 3-1:

      For Kalimba

      *Suitable All over the world

      Friendly Reminder: 

      Additional US$55.99 shipping fee is required for remote areas

      Duty Free

       (Except EU)

      Shipping Methods Condition Freight Carriers
      Free shipping (About 15-25 Business Days)
      Weigth:
      All
      Free
      SF
      Air Transport (8-15 Business Days)
      Weigth:
      All
      $19.9
      Post office, USPS, Fedex, UPS, DHL, SF, EMS, China Post and etc.
      Air Transport (7-10 Business Days)
      Weigth: 
      All
      $29.9
      Fedex, UPS, DHL, SF and etc.

      Mode of Transport 4-1:

      For 8In/10In/12In Tongue Drums, etc.

      *Suitable for North America, UK, South America, Asia, etc.

      Friendly Reminder: 

      Additional US$55.99 shipping fee is required for remote areas

      Shipping Methods Condition Freight Carriers
      Free shipping (About 40-60 Business Days)
      Weigth:
      350g+
      Free
      By Sea
      Standard Shipping (About 30 Business Days)
      Weigth:
      2500g+
      $25.9
      Post office, USPS, Fedex, UPS, DHL, SF, EMS, China Post and etc.
      Air Transport (Duty Free, 7-10 Business Days)
      Weigth:
      2000g-2500g
      $25.9
      Post office, USPS, Fedex, UPS, DHL, SF, EMS, China Post and etc.
      Air Transport (Duty Free, 10-15 Business Days)
      Weigth: 
      2000g-2500g
      $19.9
      Post office, USPS, Fedex, UPS, DHL, SF, EMS, China Post and etc.
      Air Transport (Duty Free, 7-10 Business Days)
      Weigth: 
      2501g-3500g
      $35.9
      Post office, USPS, Fedex, UPS, DHL, SF, EMS, China Post and etc.
      Air Transport (Duty Free, 7-10 Business Days)
      Weigth:
      3501g-3999g
      $55
      Post office, USPS, Fedex, UPS, DHL, SF, EMS, China Post and etc.
      Air Transport (Duty Free, 7-10 Business Days)
      Weigth:
      4000g-8000g
      $85
      Post office, USPS, Fedex, UPS, DHL, SF, EMS, China Post and etc.
      Air Transport (Duty Free, 10-15 Business Days)
      Weigth:
      8001g-15000g
      $109
      Post office, USPS, Fedex, UPS, SF, EMS, China Post and etc.
      Air Transport (Duty Free, 7-10 Business Days)
      Weigth:
      15001g+
      $159
      Post office, USPS, Fedex, UPS, DHL, SF, EMS, China Post and etc.

      Mode 4-2:

      For 8In/10In/12In Tongue Drums, etc.

      *Suitable for EU

      Friendly Reminder: 

      Additional USD$55.99 shipping fee is required for remote areas.

      Shipping Methods Condition Freight Carriers
      Free Shipping (About 40-60 Business Days)
      Weigth:
      2000g+
      Free
      Rail, Sea
      Air Transport ( 7-10 Business Days)
      Weigth:
      2000g-2500g
      $19.9
      Fedex, UPS, DHL, SF and etc.
      Air Transport (10-15 Business Days)
      Weigth:
      2000g-2500g
      $9.9
      Post office, USPS, Fedex, UPS, DHL, SF, EMS, China Post and etc.
      Air Transport ( 7-10 Business Days)
      Weigth:
      2501g-3500g
      $29.9
      Fedex, UPS, DHL, SF and etc.
      Air Transport (10-15 Business Days)
      Weigth: 
      2501g-3500g
      $25.9
      Post office, USPS, Fedex, UPS, DHL, SF, EMS, China Post and etc.
      Air Transport ( 7-10 Business Days)
      Weigth: 
      3501g-3999g
      $49.9
      Fedex, UPS, DHL, SF and etc.
      Air Transport (10-15 Business Days)
      Weigth: 
      3501g-3999g
      $39.9
      Post office, USPS, Fedex, UPS, DHL, SF, EMS, China Post and etc.
      Air Transport (7-10 Business Days)
      Weigth:
      4000g-4999g
      $55.9
      Fedex, UPS, DHL, SF and etc.
      Air Transport (10-15 Business Days)
      Weigth:
      4000g-4999g
      $49.9
      Post office, USPS, Fedex, UPS, DHL, SF, EMS, China Post and etc.
      Air Transport ( 7-10 Business Days)
      Weigth:
      5000g-6999g
      $69.9
      Fedex, UPS, DHL, SF and etc.
      Air Transport (10-15 Business Days)
      Weigth:
      5000g-6999g
      $59.9
      Post office, USPS, Fedex, UPS, SF, EMS, China Post and etc.
      Air Transport ( 7-10 Business Days)
      Weigth: 
      7000g+
      $89.9
      Fedex, UPS, DHL, SF and etc.
      Air Transport (10-15 Business Days)
      Weigth: 
      7000g+
      $79.9
      Post office, USPS, Fedex, UPS, SF, EMS, China Post and etc.

      Note: We will ship out the item according to your requests, but we can not assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. holiday season, bad weather conditions, international couriers strikes as well as war, etc.

    1. How to track my order?

      We will send you a shipping notice email after your item has been shipped which including order and tracking number. You can send these information to our customer service department, and we will help you with your delivery information. 

    2. Tips for shipping:

      1) For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.

      2) Unsuccessful delivery caused by blank mobile column cannot be compensated. 

      3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by hluru.shop.

      If you have any question, please contact our customer service department: support@hluru.shop.

    3. Customs & Import Tax

      Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties.

      In most countries, however, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.

      The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.

      Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order.

      If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you or you cannot pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

      Please find out as much as you can about your import taxes in your own country before completing your order.

      E-mail: support@hluru.shop

    Return & Refund Policy

    About Return & Refund

    hluru.shop always take pride in our product quality and our strict quality control system. In order to provide you with maximum peace of mind, we offer a 15 calendar days return policy after you received the item (which is shown by the delivery information).

    If you have any problems about the item you purchased, please contact our customer service department through e-mail:support@hluru.shop within 15 calendar days after receiving your order (which is shown by the delivery information). We will do our best to support your request. 

    I Return Process

    To guarantee a fast and efficiently warranty process: 

    1. Please inform us your order number, describe the issue of the product and provide us pictures that can display the problem.
    2. Our customer service department will reply you within 24 hours in business day and 48 hours in non-business days after receiving the emails.
    3. Please do not return your products directly to the address on the package that you have received. The return address that provided by our customer service is valid only! Any return or exchange will be valid only if our customer service department accepted. And you are responsible for the loss due to the wrong address.
    4. If you do not provide sufficient information, we have the right to reject your request for return. Thank you for your understanding and we deeply appreciate your cooperation.

    II Return Policy

    1. About color difference:

    Please notice that there might be a slight color difference between the product picture on our website and the actual product due to different monitors’ settings. We are committed to presenting the true appearance of the product, including its color.

    But sometimes the color difference is inevitable. We are grateful if you can understand and accept the slight color difference.

    If there was a large color gap between the actual product and the color displayed on our website. You can return the item. When you provide picture evidences, please take pictures of the product under natural daylight. Be noticed that not to take any pictures under nighttime lighting or under intense sunlight. These extreme conditions can cause unrealistic appear of the picture.

    1. Please notice that any item that has been used does not qualify for a return. Please return it with the original packing. We do not accept a returned item that's worn, damaged, washed or altered in any way, and the label should be attached.
    2. About the shipping fee:

    If it is our responsibility to generate a return, such as zipper malfunction, ripped or torn, obvious color difference, mis-shipped products, and major difference between the photographed product and the product that you have received, shipping fee might be refunded depending on the severity of the problem. But sorry that if you return because of personal reasons such as size doesn't fit, customer just dislikes the item or other subjective reasons, the shipping fee is non-refundable. 

    1. No exchange or return on promotional items.
    2. You can exchange your item if the size is not suitable, the color is not your favorite or the other personal reasons. But the shipping fee of this exchange including your delivery and our delivery is your responsibility. In view of your cost, we suggest you to return your item and place a new order. Shipping fee policy is same as point 3.

    III Package Returned 

    1. Please inform us the return tracking number after you returned your items.
    2. Please use Postal service to return package back, do not choose Fedex or DHL.
    3. In case you have any other questions, please do not hesitate to get in touch with our customer service: support@hluru.shop.

     

    About Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@hluru.shop

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