HLURU 17 Key Flat Board Kalimba Thumb Piano, Sapele Cup Plate Single Board C Tone Kalimba Instrument

To make sure the safety of your purchase from hluru.shop, we now only support one payment method: PayPal, Credit/Debit Card & Local Payment

1. Credit/Debit Card & Local Payment

Types of supported cards: VISA, MasterCard, Discover, Diners Club, Amex

2.Paypal

PayPal provides an easy and quick way to send and request money online. You can transfer money (abroad) to family, friends, online shops, and auction sites.

You can click PayPal button after viewing your items on your shopping cart page. Then you will leave hluru.shop and enter PayPal's website. You can sign in to your Paypal account, or you can create a new one if you haven't got one. According to the on-screen instructions, you can use the Paypal as you want. Usually, PayPal e-check will take 3-5 business days to be confirmed by Paypal.

The reasons why we suggest you use Paypal:

Payment is traceable. Using your PayPal account you can trace the status of your payment.

When you make the payment for your order, you need not use your credit card online (you can transfer directly from your bank account). When you use your credit card through Paypal, hluru.shop will not take your credit card number, which will minimize the risk of unauthorized use. 

E-mail: support@hluru.shop

1. How long for shipment?

Receiving time = Processing time +Shipping time.

• Processing time:
• Normal 1-3 Business Days For Kalimba, Tongue Drums, Lyre Harp and Sing Bowls.
• Normal 3-7 Business Days For Handpan Drums.
• Normal About 7 Business Days For Customized Handpan Drums.

The time we are talking about is a business day and may be delayed if we encounter holidays.

• Shipping Info
• For different countries and regions, we provide Customs-free shipping methods, which you can select when placing an order and entering the checkout page. Thanks.
• NOTE: If your address is in a remote area, you may need to pay an additional fee for remote area delivery. Since the delivery fee in remote areas around the world is very different, we will send you the specific amount by E-mail according to the quotation of our carrier, please understand.

Note: We will ship out the item according to your requests, but we can not assure you exactly how many days you can receive this item. There are many factors that may cause the delay of your item, e.g. holiday season, bad weather conditions, international couriers strikes as well as war, etc.

1. How to track my order?

   We will send you a shipping notice email after your item has been shipped which including order and tracking number. You can send these information to our customer service department, and we will help you with your delivery information. 

2. Tips for shipping:

   1) For delivering successfully, we suggest you leave correct email address, shipping address and mobile number during checkout process.

   2) Unsuccessful delivery caused by blank mobile column cannot be compensated. 

   3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by hluru.shop.

   If you have any question, please contact our customer service department: support@hluru.shop.

3. Customs & Import Tax

   Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties.

   In most countries, however, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.

   The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.

   Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order.

   If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you or you cannot pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

   Please find out as much as you can about your import taxes in your own country before completing your order.

   E-mail: support@hluru.shop

About Return & Refund

hluru.shop always take pride in our product quality and our strict quality control system. In order to provide you with maximum peace of mind, we offer a 15 calendar days return policy after you received the item (which is shown by the delivery information).

If you have any problems about the item you purchased, please contact our customer service department through e-mail:support@hluru.shop within 15 calendar days after receiving your order (which is shown by the delivery information). We will do our best to support your request. 

I Return Process

To guarantee a fast and efficiently warranty process: 

1. Please inform us your order number, describe the issue of the product and provide us pictures that can display the problem.
2. Our customer service department will reply you within 24 hours in business day and 48 hours in non-business days after receiving the emails.
3. Please do not return your products directly to the address on the package that you have received. The return address that provided by our customer service is valid only! Any return or exchange will be valid only if our customer service department accepted. And you are responsible for the loss due to the wrong address.
4. If you do not provide sufficient information, we have the right to reject your request for return. Thank you for your understanding and we deeply appreciate your cooperation.

II Return Policy

1. About color difference:

Please notice that there might be a slight color difference between the product picture on our website and the actual product due to different monitors’ settings. We are committed to presenting the true appearance of the product, including its color.

But sometimes the color difference is inevitable. We are grateful if you can understand and accept the slight color difference.

If there was a large color gap between the actual product and the color displayed on our website. You can return the item. When you provide picture evidences, please take pictures of the product under natural daylight. Be noticed that not to take any pictures under nighttime lighting or under intense sunlight. These extreme conditions can cause unrealistic appear of the picture.

1. Please notice that any item that has been used does not qualify for a return. Please return it with the original packing. We do not accept a returned item that's worn, damaged, washed or altered in any way, and the label should be attached.
2. About the shipping fee:

If it is our responsibility to generate a return, such as zipper malfunction, ripped or torn, obvious color difference, mis-shipped products, and major difference between the photographed product and the product that you have received, shipping fee might be refunded depending on the severity of the problem. But sorry that if you return because of personal reasons such as size doesn't fit, customer just dislikes the item or other subjective reasons, the shipping fee is non-refundable. 

1. No exchange or return on promotional items.
2. You can exchange your item if the size is not suitable, the color is not your favorite or the other personal reasons. But the shipping fee of this exchange including your delivery and our delivery is your responsibility. In view of your cost, we suggest you to return your item and place a new order. Shipping fee policy is same as point 3.

III Package Returned 

1. Please inform us the return tracking number after you returned your items.
2. Please use Postal service to return package back, do not choose Fedex or DHL.
3. In case you have any other questions, please do not hesitate to get in touch with our customer service: support@hluru.shop.

About Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@hluru.shop